Use of and Access to Documents and Proprietary Materials
Once Customers have registered for services and provided payment information, they will be given access to certain InGenius proprietary materials. Their access to these materials will end upon completion of services through InGenius.
Customers given access to any proprietary materials from InGenius are not permitted to share those materials with non-Customers. The Customers are purchasing a personal, non-exclusive, non-transferable, royalty-free license to use InGenius’s proprietary information for only so long as they continue to pay for services through InGenius.
Payment and Services
Purchasing an InGenius Prep Package
By purchasing an InGenius Prep package, the customer represents that he or she is legally bound and obligated to pay the full amount owed on the service or product, regardless of payment method and payment timing.
Renewing an InGenius Prep Package
All prices are subject to change without notice. By purchasing an InGenius Prep package, the customer locks in the price of the selected package for the duration of that package. Once the package concludes, the customer has the option to renew at the then-current pricing, which may be higher than the original package price. Customers may avoid potential price increases by purchasing multiple years of services at once.
Upgrades and Changes
If a customer chooses to upgrade a counseling service to the higher option, the customer will be charged an additional $300 as an upgrade and package change fee.
Warranty, Refunds, Cancellation, and Pausing of Service
InGenius Prep does not make any warranty, guarantee, or promise that Customers will be accepted to desired schools or institutions.
As a result of the capacity planning required to service InGenius’s long-term customer engagements, InGenius typically does not issue refunds. However, in extraordinary circumstances, InGenius may grant a refund solely at its discretion. If Customer desires a refund, Customer shall submit a written request for a refund outlining the reasons therefore and what section of this Agreement entitles him/her to such a refund. The written request should be sent through email to the Customer’s Progress Manager and [email protected]. InGenius shall review this request and render a decision on Customer’s eligibility for a refund. If InGenius approves a refund, InGenius will generally issue the refunded amount within twenty-one (21) days of its decision. InGenius typically calculates approved refund amounts by deducting the costs of rendered counseling and administrative services from the contract amount, and then applying a Cancellation Fee of at least 20% of the total contract price. The decision to grant a refund will be made consistent with the good faith, fair dealing, and best judgment of InGenius.
Pausing of Service
Graduate Customers may elect to pause their service and resume at a later date if they hope to apply in a subsequent application cycle. If Customer elects to pause service, counseling work will resume the following year at the same point of progress at which Customer paused. InGenius will not repeat or re-work materials completed in the original application cycle. In the event of such service pausing, InGenius acts in accordance of the following policy:
If Customer is a law school or business school applicant, InGenius Prep abides by the following policy:
- If Customer pauses service before July 1 of their application cycle, Customer will incur a $250 pausing fee.
-If Customer pauses service between July 1 and January 1 of their application cycle, Customer will incur a $350 pausing fee.
If Customer enrolled in service after October 1 of their application cycle and decides to pause, Customer will incur a $450 pausing fee.
- Customer cannot pause service after January 1.
If Customer is a medical school applicant, InGenius Prep abides by the following policy:
- If Customer pauses service by May 1 of their application cycle, Customer will incur a $250 pausing fee.
- If Customer pauses service between May 1 and July 1 of their application cycle, Customer will incur a $350 pausing fee.
- Customer cannot pause service after July 1.
Unless otherwise stipulated by a Customer, InGenius will not disclose any directly personally identifying information about that Customer to any individual or entity not employed by InGenius. Unless otherwise stipulated by a Customer, InGenius will store all application materials created by the Customer for use as examples or learning materials for future Customers and potential Customers. All such materials will be stripped of any directly personally identifying information.
Admissions Results and Marketing
InGenius may use Student’s results in written materials and/or presentations about results or case studies. InGenius shall not disseminate sensitive personal or financial information about students and/or parents. Student may request to anonymize their personal information in any marketing material related to admissions results.
Unless otherwise specified, all materials a Customer receives from InGenius are for personal and non-commercial use. No Customer may modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from InGenius Prep without explicit, prior written permission.
Neither InGenius nor the Customer shall be liable for any failure, cancellation or delay in performance (other than for delay in the payment of money due and payable) to the extent said failures, cancellations or delays are proximately caused by forces beyond that party’s reasonable control and occurring without its fault or negligence, including, but not limited to, the failure of suppliers, subcontractors, and carriers.